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Uber: give feedback on our drivers


UBER Malaysia is urging the public to submit feedback on their drivers as soon as they complete their rides.
Its public policy and government relations head, Shahrul Azhar Shaari, said feedback was one of the most important data for the company to help it identify loopholes when it comes to security and safety.
He said the panic button, which would be implemented in the app soon, would not on its own, act as a “magic pill” that could stop crime.
“We need to educate the people on safety measures. One of them is to consistently send us feedback and ratings on the drivers, as soon as they complete their rides, so that we know how they rate the drivers.
“If there are complaints, we will address them and come up with solutions. (Having) the panic button alone is not enough,” he said yesterday.
Last month, a pregnant woman was robbed by an Uber driver and his accomplice. The duo had brandished a knife and demanded that the victim hand over her valuables, before she was left by the roadside in Puchong. The woman had a miscarriage a week after the incident.
In the second incident, two private college students were robbed by motorcyclists shortly after their Uber driver dropped them off in Taman Murni Baru 9 in Cheras on June 6.
The students claimed that their driver had grabbed one of their mobile phones and changed the destination in the app from Cheras Perdana to Taman Murni Baru 9. They were robbed by the motorcyclists, who they thought would give them a lift.
The third incident involved a 43-year-old woman in Penang, also on June 6.
The victim had hired a 29-year-old Uber driver to drive her from Lintang Paya Terubong to Jalan Argyll in the evening.
During the trip, the driver had allegedly stopped by the roadside, pulled down his trousers and flashed his private parts before taking her hand to grab them.
A few days later, a Grab driver was arrested by police on June 11 for allegedly raping a passenger in the car. The 29-year-old victim, who was under influence of alcohol, claimed that she was raped by the driver while on her way home, from Petaling Jaya to Bandar Putra Permai Seri Kembangan, in the wee hours on Sunday.
Shahrul said Uber was actively engaging with the police, Transport Ministry, Land Public Transport Commission and stakeholders to address such issues and improve safety measures.
He said drivers who committed a crime would be removed from the company.
“One of our latest technology is the Real-Time ID Check and it is our security feature which uses Microsoft Cognitive Services to protect riders and drivers.”
“The feature prompts the driver to share a selfie before going online to help ensure the driver using the app matches the account we have on file.
“This protects riders by building another layer of accountability into the app to ensure the right person is behind the wheel.”   

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